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RESOURCE CENTER

Ready for a deeper dive?

Everything operators ask before they switch — cost, fees, offline use, getting customers on board, and what happens to your data. Straight answers, no runaround.

FOR POOL COMPANIES FOR POOL OWNERS GUIDES TESTIMONIALS
FOR POOL COMPANIES

Straight answers.

Still stuck on something? Support is a real person on the phone — no bots, no ticket queue.

Ask us something else
How much does Dip cost?
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One plan at $24.99 a month covering your entire organization, including Smart Routes — never per user and never per pool. There is also a free plan with no time limit. The only other cost is a processing fee on payments actually taken through the app.

What are the payment processing fees?
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Credit cards are 3% + $2 per transaction; ACH is a flat $3.50. Invoice a customer $100 and $95 lands in your account by card, or $96.50 by bank transfer. Fees only apply to payments taken through Dip.

Can Dip actually improve my bottom line?
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That is the goal. Automated invoicing with in-app billing notifications gets over 80% of invoices paid within two days. Smart Routes cut travel time and fuel. Better communication keeps customers from cancelling — which is the cheapest growth there is.

Does the app work offline?
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Yes. At a pool with poor service you record readings, notes and photos exactly as normal. Once connectivity is back, reports send and history syncs automatically. Nothing is lost.

How do I set up my business on Dip?
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Download the app, create an account, and choose to set up as an Operator — then fill in your business details. Your company profile is live in minutes. The How It Works page walks through it step by step.

How do I invite my customers?
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Select Customers from the bottom menu, then tap Invite. Send a link by email or text along with your unique business code and they are connected. You can also add customers straight from the web dashboard.

How do I set service pricing for a customer?
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From Customers, tap Details on the client, then the pencil beside Pool Info. Rates live under Terms. The same screen handles the assigned technician, the service day, pool details and personal notes.

How does Dip help my technicians?
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Smart Routes with Google Maps cut travel time and fuel. Techs get 24/7 access to customer profiles, track job progress, and send On My Way notifications. Invoices and service reports generate themselves — nobody writes anything twice.

Do you offer real support?
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Yes — customized support over the phone with a real person. No bots to bypass and no automated prompt tree before you reach someone who can actually help.

Is my customers’ personal information secure?
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Dip does not store or have access to payment or banking details directly. All payment information sits with our payment processor, encrypted to the highest standard, so neither you nor we are holding card numbers.

FOR POOL OWNERS

If your pool guy uses Dip.

The app is free to you, always. Here's what it does and how to get on it.

Does the app cost me anything?
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No. If your pool company runs on Dip, the customer app is free to you, always. There is nothing to subscribe to.

How do I get set up?
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Your pool company sends you a link and a business code. Download the app, enter the code and your details, and your pool is connected.

What will I actually see?
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A heads-up when your tech is on the way, then the readings, photos and notes from each visit, the next service date, and a plain-language answer to when it is safe to swim again.

How do I pay my pool company?
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The invoice arrives in the app with the month of service attached. Pay by card or bank transfer in a tap — no checks on the counter.

Guides for pool pros.

PLACEHOLDER TOPICS — REPLACE WITH REAL POSTS
ROUTING

How to re-cluster a route you inherited

What to look at before you resequence a book of business you bought or grew into.

DRAFT TOPIC
CHEMISTRY

Reading LSI without doing the math twice

Where the index actually matters, and the three readings that move it most.

DRAFT TOPIC
BUSINESS

When to hire your next technician

The numbers on your dashboard that say you are ready — and the ones that say wait.

DRAFT TOPIC

Get the app.

Free to start on iPhone or Android, and free forever for your customers. $24.99 a month unlocks everything for the whole company.

Download on theApp Store Get it onGoogle Play
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